Quality Control Supervisor

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My client  is a leading supplier of specialty chemicals in selected customer segments, serving customers in a wide array of industries through customer-driven solutions. My client's operations are based on customer segments, which they serve by providing customer driven and tailor made solutions.

This position is responsible for the Quality Control Lab operations for analytical testing of raw materials and finished products. The primary objective of the QC lab is to ensure materials conform to established specifications.  The QC Supervisor will manage the lab to meet production needs by working closely with other departments. The Quality Control Supervisor is the ISO/14001 Champion for the site. This position owns the QMS process and is responsible for leading continuous improvement efforts. Further responsibilities include providing education and training on the QMS, advising/auditing others on necessary requirements to ensure that their departments meet the objectives of the QMS.  The successful candidate will be a strong advocate for data-based problem solving and process improvement using the Six Sigma approach.

Duties include:

• Responsible for safe and efficient operations of the Mobile Plant Quality Control Laboratory
• Supervising hourly Laboratory Technicians within contract requirements
• Maintain the laboratory to ISO standards
• Serve as the ISO and 14001 Management Representative.
• Maintain calibrations and monitor conditions of the Specialty Chemicals and Synthetic Size satellite labs
• Serve as a trained ISO Auditor
• Responsible for resolution of CPARs for all products originating at the Mobile Plant.  This will require interface with commercial as needed to resolve issues that do not originate at Mobile
• Publish periodic Quality Alerts to the plant on ISO and general quality issues
• Ensure that all tests meet minimum acceptable criteria for variability, while striving to continuously improve the repeatability and reproducibility for all tests.
• Lead the Quality Improvement efforts for the Mobile Site using a data-based (Six Sigma) approach to problem solving and process improvement.

Essential Functions and Responsibilities:

• Comply with Safety, Health and Environmental standards of OSHA, EPA, etc. Provide safety leadership to ensure the laboratory has no injuries and no spills.
• Ensure the effective, uninterrupted operation of the Mobile Quality Control Lab and associated satellite labs.
• Maintain all lab equipment and instruments in proper working order, providing troubleshooting and repair expertise as needed.
• Maintain relationships with all vendors providing instrument and software support, working through Procurement for any contractual needs.
• Maintain tools and resources necessary to meet the manufacturing needs of the Mobile Plant.
• Control and minimize operating costs. Develop and meet the budget for the Mobile QC lab.
• Manage and continually improve the QMS and serve as the Quality Management Representative for the site.
• Train, develop and motivate the lab staff by implementing a lab technician training program.
• Maintain accurate operating procedures and methods.
• Lead the laboratory staff in defining continual improvement efforts in the Mobile QC Lab.

Competencies

• Communication:  Demonstrates maturity when dealing with conflicts and various audiences; have superior communication skills, including listening, verbal and written.
• Computer savvy: Understand and use specific department systems to evaluate and respond to customer inquiries.
• Building teamwork:  Demonstrates understanding of customer fulfillment process and develops close working relationship with internal and external partners.
• Adaptability:  Flexible, adjust readily to new situations while effectively dealing with ambiguity, stress and uncertainty.
• Customer focus:  Demonstrate service-oriented attitude under all situations; develop and maintain solid overall understanding of best practices.

Critical Success Factors

• Maintains unequivocal commitment to honesty, truth and integrity.
• Prioritizes and organizes goals and action plans of the staff based on their importance and urgency.
• Always communicates the relevant information to the right people. Good public speaker that is able to motivate team members.
• Cost-conscious and continually looks for ways to reduce costs and add-value to the business.
• Works toward the continuous elimination of non-value added work, driving to root causes and permanent corrective actions in all areas of quality control.
• Recognizes and defines problems early; identifies root causes and implements true permanent corrective action.
• Positive “can-do” attitude.
• Exhibits energy, strong desire to achieve, and an appropriately high dedication level.
• Establishes “partner” relationships with customers.
• Knowledge of wet lab techniques and equipment.  Ability to understand process chemistry. 

Education/Experience Required (Must Have)

A bachelor’s degree in chemical engineering or chemistry is required.  The individual must have 5+ years leadership experience in a combination of manufacturing & technical areas in the chemical industry.  This position requires strong leadership, technical competence, and computer and communication skills.  The incumbent must be able to manage multiple projects/tasks at the same time. Six Sigma certification is strongly desired, but not required. 

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